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Safe Side Security
Frequently Asked Questions
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We provide security systems for residential, commercial, and industrial applications. With over 100 years combined experience in the security and fire alarm industry, our staff is ready to design a security system to fit your individual requirements. Then let our trained technicians provide a quality, worry-free installation. We pride ourselves in providing each customer with a user-friendly system tailored to fit their needs. Long after the original installation is complete, we’ll continue to provide customer support and service with cheerful, experienced office personnel and on-call technicians available 24 hours a day.

Need an expert for your next project?

Give us a Call: 1 (530) 662-1144

Safe Side

If you need support or service for your system, please contact us by calling (530) 662-1144 or emailing us at safeside@safeside.com. We’re here to help!

Power cycling is the process of turning your security camera off and then back on to reset its system. This simple step can help fix common issues like connectivity problems, frozen video feeds, or minor software glitches, restoring normal camera functionality.

To power cycle most cameras:
  1. Locate the power toggle switch on the back of the recorder or, if no toggle switch is present, locate the power plug.
  2. Turn the recorder off using the toggle switch on the recorder or unplug it.
  3. Wait 20–30 seconds to allow the system to fully reset.
  4. Turn the recorder back on and give it a moment to reconnect to the network.

Power cycling is a quick, effective troubleshooting step that often resolves minor technical issues without the need for additional support.

Most window and motion sensors use one battery, typically one of the following types:
  • CR123A Lithium Battery (common in motion sensors)
  • CR2032 or CR2025 Coin Cell Battery (common in window/door sensors)
Check the user manual or existing battery for the exact type before purchasing a replacement.
To change the battery, perform the following steps:
  1. Disarm Your Security System: To prevent false alarms, disarm the system before starting.
  2. Open the Sensor Cover: Use a small flathead screwdriver or your fingers to gently pry open the sensor’s casing. Be careful here not to break the cover.
  3. Remove the Old Battery: Take out the old battery, noting its orientation (positive/negative sides) and be careful not to lose any retaining springs.
  4. Insert the New Battery: Place the new battery in the same orientation.
  5. Close the Cover: Snap the casing back together securely.
  6. Test the Sensor: Arm the system and trigger the sensor to ensure it’s working correctly.
If you’re not comfortable performing these steps on your own, please give us a call, and we’ll be happy to schedule a service appointment to assist you.
The main panel battery serves as a backup power source during power outages, ensuring your security system stays active and continues to protect your home or business. Without a functional battery, your system may lose power if there’s an electrical failure. Most security panels use a 12V sealed lead-acid (SLA) battery or a lithium-ion backup battery, typically ranging from 4Ah to 7Ah. Check your system’s manual or the current battery for the correct type and size. We sell replacement batteries and have them in stock.
To replace the main panel battery follow these steps: :
  1. Disarm Your Security System: Enter your code to disarm and prevent false alarms.
  2. Put System in Test Mode: Call our office or central station to have your system placed in Test Mode.
  3. Open the Panel: Using the supplied key, open the panel—the battery will be located inside.
  4. Disconnect the Old Battery: Carefully detach the red (positive) and black (negative) wires from the battery terminals.
  5. Install the New Battery: Connect the red wire to the positive terminal (+) and the black wire to the negative terminal (-), matching the previous setup.
  6. Secure the Panel: Close the panel cover and lock it as necessary.
  7. Test the System: Within 24 hours, the low battery indicator should disappear.
If you’re not comfortable performing these steps on your own, please give us a call, and we’ll be happy to schedule a service appointment to assist you.

If your power has been out for an extended period due to PG&E outages or other electrical issues, your main panel battery may simply need time to recharge. During a power outage, the security panel relies on the backup battery, which can significantly drain its charge. Once power is restored, it may take 24 to 48 hours for the battery to fully recharge.

If you haven’t experienced a recent power outage and you’re still receiving a low battery warning, it may be time to replace the battery. For step-by-step instructions, please refer to our FAQ on how to replace the main panel battery or contact our support team for assistance.

If you’ve switched to a new internet service provider, changed your router, updated your Wi-Fi name (SSID), or modified your network settings, your security cameras may no longer be able to connect to the internet. This is because the cameras were configured to work with your previous network settings.

To restore full functionality

You’ll need to schedule a service call with us. During the service visit, a technician will:

  • Reconfigure your cameras to connect with the new network settings.
  • Ensure all devices are properly synced and communicating with your security system.
  • Test the system to confirm that live feeds, recordings, and remote access are fully operational.

Contact our support team to set up an appointment at your earliest convenience so we can get your system back online quickly.

Alarm.com

Go to the Login Page and enter your username and password. If you forgot your password or username, select Login Help and follow the prompts to recover your username or password to your email address associated with your account. http://alarm.com/login

Whether you use iOS or Android, downloading and using the app takes just a few steps. Click below to find and download the appropriate app for your mobile device.

Alarm.com offers a knowledge base for current subscribers. You can access it by following these steps:
  • Log in to your account on the website www.alarm.com/login.
  • Select the “?” in the upper right corner.
  • Click on “Help Documentation.”
Alarm.com commercial service packages are tailored to the needs of business owners and managers, whereas residential plans are meant for single-location home residences. The Alarm.com Smarter Business Security platform has powerful reporting tools that produce business trends and insights, critical system statuses and notifications to keep business owners in the know 24/7.

OpenEye

Go to the Login Page and enter your username and password.

Whether you use iOS or Android, downloading and using the app takes just a few steps. Click below to find and download the appropriate app for your mobile device.

OpenEye offers a knowledge base for current subscribers. You can access it by following these steps:

  • Log in to your account on the website https://ows.openeye.net/login
  • Select the down arrow next to your name in the upper right corner of the screen
  • Click on Resources and you will find the knowledge base and videos
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Safe Side Security

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Safe Side Security, Inc. Proudly serving Yolo, Sacramento, Placer, Solano and the surrounding counties since 1983. We provide design, installation, monitoring, and service of security systems for commercial and residential customers.
We are the “local” company and we take pride in providing professionally installed security systems using the highest quality equipment available.
LIC. ACO 3558 / CCL616354
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